Terms of Service

1. The service

Belahzah provides tools to create and run an online store: a storefront on your own store link, a dashboard for products, orders, customers and inventory, and a theme editor.

2. Your account

• You must provide accurate information and be legally able to run a business.
• You are responsible for your login details and for activity under your account.
• Tell us immediately if you think your account has been accessed without permission.

3. Merchant responsibilities

You are the seller. You are responsible for your products, prices, descriptions, stock, delivery, returns, taxes, and customer service. Sales are between you and your customers; Belahzah is not a party to them and does not handle payment for your orders unless we say so explicitly.

You must hold any commercial registration or licence that Syrian law requires for the activity you carry out online, and you must comply with the laws that apply to online sales, including Law No. 3 of 2014 on Electronic Transactions and consumer protection rules.

4. Rules for selling to customers

As a seller you must, among other things:

• Clearly show your identity and address, each product's features and price, delivery costs, payment methods, and your return and refund terms.
• Let customers review and correct their order before confirming it, and confirm it to them afterward.
• Respect the customer's right to withdraw and return goods within ten days of receipt, and refund within seven days of getting them back, except where the law allows an exception (for example made-to-order goods).
• Not advertise expired, harmful, or counterfeit goods.

5. Customer data

You are the controller of your customers' personal data. You must collect it only to fulfil their orders, keep it secure, get their consent where the law requires it, and respect their rights under Syrian personal data protection law. You must not send marketing messages without prior consent. Belahzah processes this data for you only to provide the service.

6. Acceptable use

You may not use Belahzah to:

• Sell illegal goods or services, or items prohibited by Syrian law.
• Commit fraud, mislead customers, or infringe others' rights.
• Send spam or abusive content.
• Attack, overload, or try to gain unauthorized access to the service.

7. Plans and payment

Features and limits depend on your plan, as shown on our pricing page. Paid plans, their price, and their terms are confirmed with you directly after your store is created. Opening a store does not charge a card.

8. Your content

You keep ownership of the content you upload. You give Belahzah a limited licence to host, display, and process it only to provide the service. You promise you have the right to use what you upload.

9. Suspension and ending

You can stop using Belahzah and ask us to close your store at any time. We may suspend or close a store that breaks these terms, is used illegally, or is unpaid on a paid plan. We will give notice where reasonably possible.

10. Requests from authorities

We may disclose information or restrict a store when Syrian law or a lawful request from a competent authority requires it.

11. Availability

We work to keep Belahzah running but do not promise uninterrupted service. We may change or improve features over time.

12. Limits of liability

The service is provided as is. To the extent allowed by law, Belahzah is not liable for indirect losses, lost profits, or disputes between merchants and their customers.

13. Changes to these terms

We may update these terms. Continuing to use Belahzah after a change means you accept the new terms.

14. Governing law

These terms are governed by the laws of the Syrian Arab Republic, and disputes fall under the competent Syrian courts.

Questions, or a request about your data? Write to our data protection contact at